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NCT03803865 · ClinicalTrials.gov registry record · NA
30 Day Mobile App Programs for Stress Management in Customer Service Representatives
A NA study, sponsored by Carnegie Mellon University.
- Completed
- Registry status
- NA
- Development phase
- 100
- Enrollment target
NCT03803865: Completed NA study, sponsored by Carnegie Mellon University.
NCT03803865 is a NA study that has completed, run by Carnegie Mellon University. The registered enrollment target is 100 participants, below the 1,404-participant average among 58,714 other NA trials with a reported enrollment target (93% lower). According to ClinicalTrials.gov, the official US trial registry.
The verdict
NCT03803865, a NA study, has completed, sponsored by Carnegie Mellon University.
- COMPLETED
- Registry status
- NA
- Development phase
- 100 participants
- Enrollment target
Study Summary
Burnout and stress at work can make individuals less productive, which can carry over into their personal and at-home lives and negatively impact health. Customer service representatives are under especially high strain as they are exposed to significant interpersonal conflict at work, both with frustrated customers and with pressure from coworkers and supervisors. However, recent research has found that different stress management interventions (e.g., mindfulness meditation training) can increase job satisfaction and work productivity. However, individuals with significant stress might find these training program classes difficult to attend with their busy schedules. Newer interventions have focused on smartphone mobile applications as an effective delivery system for these training programs. Thus, the purpose of this project is to conduct a randomized controlled trial (RCT) comparing two different stress management smartphone app programs to evaluate effects on job-related outcomes, functional and structural brain outcomes, and biology.
Primary Outcome
Evaluated using a burnout scale for customer service representatives. This scale is used to measures feelings of burnout, a psychological disposition characterized by emotional exhaustion, lack of personal accomplishment, and a tendency to depersonalize others. The 24-item scale uses a 6-point Likert scale, and items are summed to create a composite score, with a range of 24-144, higher scores indicating greater burnout. Analyses will focus on a time (baseline, post-intervention, follow-up) by
Interventions
- BEHAVIORAL Mindfulness Training
- BEHAVIORAL Reflection and Problem Solving
Trial Details
| Field | Value |
|---|---|
| Enrollment Target | 100 participants |
| Start Date | 2019-02-07 |
| Est. Completion | 2019-12-31 |
| Phase | NA |
What the finished NCT03803865 record still lists
NCT03803865 is an interventional study that assigns participants to a tested intervention. The registered 100 participants enrollment target is mid-sized for trials with a published cap, below the 1,404-participant average among 58,714 other NA trials with a reported enrollment target (93% lower).
The record links to 0 conditions, and to 2 interventions - of which Mindfulness Training is the first listed.
NCT03803865 does not publish any study locations in the registry export this page uses.
Frequently Asked Questions
What is clinical trial NCT03803865 about?
NCT03803865 is a clinical study titled "30 Day Mobile App Programs for Stress Management in Customer Service Representatives". Burnout and stress at work can make individuals less productive, which can carry over into their personal and at-home lives and negatively impact health. Customer service representatives are under especially high strain as they are exposed to significant interpersonal conflict at work, both with fru...
What is the current status of trial NCT03803865?
This trial is currently completed. It is a NA study. The enrollment target is 100 participants. The study started on 2019-02-07. Estimated completion is 2019-12-31.
What interventions are being tested in trial NCT03803865?
The interventions under investigation include: Mindfulness Training (BEHAVIORAL), Reflection and Problem Solving (BEHAVIORAL).
Who is sponsoring clinical trial NCT03803865?
This trial is sponsored by Carnegie Mellon University, which has 37 total clinical trials registered on ClinicalTrials.gov.
Learn More About Clinical Trials
How this trial's enrollment target compares
Where NCT03803865's enrollment target sits among peer trials
100 840th of 2000 higher than 1,081 of 2,000 other NA trials
participants (enrollment target), bucketed by value
Each bar is a band; taller bars hold more other NA trials. The dashed line + filled bar mark this entry. Hover or tap any bar for its full count and share, and where it sits relative to this entry.
Source ClinicalTrials.gov registry export · 2026-08-08
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