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NCT03803865 · ClinicalTrials.gov registry record · NA
30 Day Mobile App Programs for Stress Management in Customer Service Representatives
A NA study, sponsored by Carnegie Mellon University.
- Completed
- Registry status
- NA
- Development phase
- 100
- Enrollment target
NCT03803865 is a NA study that has completed, run by Carnegie Mellon University. The registered enrollment target is 100 participants.
The verdict
NCT03803865, a NA study, has completed, sponsored by Carnegie Mellon University.
- COMPLETED
- Registry status
- NA
- Development phase
- 100 participants
- Enrollment target
Study Summary
Burnout and stress at work can make individuals less productive, which can carry over into their personal and at-home lives and negatively impact health. Customer service representatives are under especially high strain as they are exposed to significant interpersonal conflict at work, both with frustrated customers and with pressure from coworkers and supervisors. However, recent research has found that different stress management interventions (e.g., mindfulness meditation training) can increase job satisfaction and work productivity. However, individuals with significant stress might find these training program classes difficult to attend with their busy schedules. Newer interventions have focused on smartphone mobile applications as an effective delivery system for these training programs. Thus, the purpose of this project is to conduct a randomized controlled trial (RCT) comparing two different stress management smartphone app programs to evaluate effects on job-related outcomes, functional and structural brain outcomes, and biology.
Interventions
- BEHAVIORAL Mindfulness Training
- BEHAVIORAL Reflection and Problem Solving
Trial Details
| Field | Value |
|---|---|
| Enrollment Target | 100 participants |
| Start Date | 2019-02-07 |
| Est. Completion | 2019-12-31 |
| Phase | NA |
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Full Details on ClinicalTrials.gov ↗What the Registry Record Tells You About NCT03803865
The ClinicalTrials.gov registry entry for NCT03803865 describes a study currently listed as completed, categorized as NA. The registered enrollment target is 100 participants, a figure that helps gauge the scale of data the investigators plan to collect. The listed sponsor is Carnegie Mellon University, which has 37 total studies on file at ClinicalTrials.gov.
The record links to 0 conditions, and to 2 interventions - of which Mindfulness Training is the first listed.
NCT03803865 reports 0 study locations.
Frequently Asked Questions
What is clinical trial NCT03803865 about?
NCT03803865 is a clinical study titled "30 Day Mobile App Programs for Stress Management in Customer Service Representatives". Burnout and stress at work can make individuals less productive, which can carry over into their personal and at-home lives and negatively impact health. Customer service representatives are under especially high strain as they are exposed to significant interpersonal conflict at work, both with fru...
What is the current status of trial NCT03803865?
This trial is currently completed. It is a NA study. The enrollment target is 100 participants. The study started on 2019-02-07. Estimated completion is 2019-12-31.
What interventions are being tested in trial NCT03803865?
The interventions under investigation include: Mindfulness Training (BEHAVIORAL), Reflection and Problem Solving (BEHAVIORAL).
Who is sponsoring clinical trial NCT03803865?
This trial is sponsored by Carnegie Mellon University, which has 37 total clinical trials registered on ClinicalTrials.gov.
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